We’re here to support you — before, during, and after your order.
At Huy Kim Gia Lai, customer care isn’t an afterthought — it’s part of how we build long-term partnerships with importers and distributors worldwide.
Quote & Inquiry Response
We respond to every quote request and product inquiry within 48 hours. For urgent requests, please call our hotline directly: (+84) 868 614 329.
Quality Assurance
Every batch of coffee wood is inspected for safety and consistency before shipment. Our wood is tested at an ISO/IEC 17025:2017-accredited laboratory to confirm it is free of harmful heavy metals.
Order Support
Our team assists with product specifications, packaging options, sizing, MOQ, and OEM/private label requirements to make sure what you receive matches exactly what you need.
After-Sales Support
If any part of your shipment doesn’t meet the agreed specifications, contact us within 7 days of delivery with photos and your order details. We will work with you to resolve the issue — replacement, credit, or another solution depending on the situation.
Get in Touch
- Mr. Huy Dinh: (+84) 868 614 329
- Mrs. Annie (Viber/WhatsApp): +1 240 380 4745
- Address: 119 Hàn Thuyên, Biển Hồ Ward, Gia Lai Province, Vietnam